Support

Need help with the web app, the Chrome extension, or your account? Start here.

Common questions

The browser extension doesn't show a badge on a listing

• We only match listings for models in our catalog. If the item isn't a model we track, no badge appears.
• Supported sites: ebay.com/itm/*, ebay.com/p/*, govdeals.com/asset/*.
• Try reloading the page — the badge injects after document load.
• If the extension popup says "Can't reach API", your network may be blocking api.kitchencomps.com. Email us and we'll help.

I'm not getting alert emails

• Check your spam folder for emails from alerts@kitchencomps.com.
• Confirm the email delivery channel is enabled on each watch at app.kitchencomps.com/watches.
• Make sure your watch's Threshold % isn't set so high that nothing meets it. Try 10–15% to start.

I can't sign in

• Reset your password at app.kitchencomps.com/forgot-password.
• If the reset email doesn't arrive, check spam, then email us.

How do I delete my account?

Email hello@kitchencomps.com with the subject "Delete my account" from the address on the account. We'll delete all your data within 7 business days and send a confirmation.

Status + privacy

• Privacy policy
• Current status: beta — all features free during the beta period.